Job details

Job title: Festival Ambassador (British Science Festival)

Reporting to: Building Manager

Based: Leicester

Terms: 13-17 September 2022, plus one training day on Friday 9 September

Rate: £9.90 per hour

Download the candidate pack for this role as a pdf or view our text-only version of the pack here.

About the role

The British Science Association is recruiting Festival Ambassadors to work during the British Science Festival 2022. The Festival will be held in Leicester city centre and at De Montfort University from 13-17 September 2022, hosted by De Montfort University. This role is based in Leicester.

Festival Ambassadors will work as part of a team of other Festival Ambassadors, providing customer service for festival attendees, members of the public and the speakers/organisers of Festival events. Festival Ambassadors will work across several different events and locations throughout the day. This role will be assisting the public in wayfinding and event booking as well as promoting and acting as an ambassador for the British Science Festival on indoor and outdoor locations across the De Montfort University campus and Leicester city centre. The majority of this role will be allocated outside.

Job Description - Main duties

  • Deal with queries from members of the public/ attendees
  • Act as a representative of the British Science Festival
  • Control public access and exit to and from areas
  • Report to Building Managers and assist with other duties as required
  • Assist with the setup and pack down of your allocated position
  • Keep your area tidy
  • Rotate to different festival positions and cover break covers
  • Ensure people adhere to Covid-19 regulations set by the British Science Festival
  • Actively promoting the festival to the general public
  • Helping the public in wayfinding and booking events
  • Assisting with evaluation of festival events

Person Specification

Below is a summary of essential and desirable criteria needed for this role, as well as how we will assess a candidate’s suitability.

Essential criteria 

  • Great interpersonal skills
  • Strong customer service skills
  • Comfortable with approaching members of the public
  • An ability to work independently and as part of a team
  • Experience, tact and skill in dealing with the public
  • The ability to stay calm under pressure and show initiative to solve problems
  • The ability to work flexible between different positions throughout the day
  • Great level of spoken English

Desirable criteria

  • Knowledge of Leicester
  • Previous experience working and/or volunteering at events

To apply

If you are interested in applying, please download and fill in our short application form.

Once completed upload it onto the BSA recruitment portal via the following link:  https://recruit.smb.co.uk/vacancy.aspx?id=Q2HgeFNUuCSkwjN4 

The closing date for applications is 23.59, Monday 30 May 2022.

You will be informed as soon as possible after the application deadline whether you have been successful.

We may contact shortlisted candidates after this date to arrange a time for a short introduction chat with you.

As part of the British Science Association’s commitment to being a Disability Confident employer, all disabled* applicants who meet the ‘essential criteria’ for this vacancy will be offered an interview under our guaranteed interview scheme. 

If you wish to apply under the guaranteed interview scheme, you will be asked to indicate this when you submit your application by selecting ‘yes’ in the relevant box when asked during the application process. Applicants do not need to state any further information or declare their disability at the application stage.

Whether you are applying under the scheme or not, if you are successful in being shortlisted, we will ask candidates with disabilities or long-term health conditions to let us know if they need any adjustments during the recruitment process. If you have further questions or would like this information in a different format, please contact: [email protected]   

Terms & conditions

The Festival Ambassador will be working at the British Science Festival in Leicester between 13-17 September 2022. 

Please note that the responsibilities of this role are provisional and are subject to change in alignment with Covid-19 regulations.

The assignment is offered at a salary of £9.90 per hour. You will be allocated no less than 6 hours per day. Your core hours will be scheduled between 09:00-22:00 in De Montfort University Campus, for four or five days (including up to a one-hour unpaid lunch/dinner break per day, depending on hours worked). If successful, your hours will be fully outlined in your offer letter.    

The training day on Friday 9 September will be paid at the above rate and the BSA will reimburse reasonable travel costs incurred in attending the training day. 

The BSA will not be covering travel, accommodation, or subsistence costs for the duration of the Festival, but can provide information about accommodation, if required.